Wipro Hiring 2025 - Service Desk Analyst

Wipro Hiring 2025

Responsible :

• Answer all of the client's calls, emails, chats, and portal enquiries.
• Learn about each customer and their unique applications and procedures.
• Discover the basic functions of frequently used hardware, software, and other devices. 
• Accurately record every service desk ticket using the designated tracking software in accordance with standard operating standards. 

Wipro Careers 

Regular MIS & resolution log management on queries raised 

• Keep logs of incidents, issues, and their resolution.
• Update and monitor customer information and status
• Forward any customer comments, recommendations, or escalations to the relevant internal team.
• Determine and recommend ways to make processes, procedures, etc. better.