Jobs In Telus International - BPO Hiring - Customer Service

Telus Recruitment 2025

As a Customer Service Job Requirements:

• Analyse and resolve client enquiries through phone calls. 
• Assist the CRM team with the execution and implementation of process enhancements, in cooperation with the Team Leader.
• Improve the customer experience with client services by ensuring that customer issues are swiftly addressed and all concerns are resolved. 
• Ensure that all Company Policies & Procedures, Code of Conduct, and Regulatory Guidelines are carefully followed while serving consumers. 
• Provide excellent customer service in a friendly and respectful manner at all times. 
• Have sufficient knowledge of the products and services, and react to all enquiries appropriately. 
• Think imaginatively and propose new proposals to increase operational efficiency, effectiveness, internal controls, or customer service.

Jobs In Telus International

Preferred candidate profile:

• Should have good verbal and written English communication skills. 
• Should be both customer and team orientated. 
• Candidates with 0-3 years of experience are welcome to apply. 
• Undergraduate freshmen are not eligible. 
• The candidate should be comfortable with working from the office. 
• Should be comfortable working night shifts.