ICICI Bank Recruitment - Phone Banking Executive

ICICI Bank Recruitment

Key Responsibilities:

• Query Resolution: Taking complaints from customers and handling them over the phone. 
• Customized Solution Offering: Giving clients pertinent goods and services to satisfy their needs.
• Uphold our values: Always prioritize the Fair to Bank and Fair to Customer philosophies when providing customer service. 
• 360-degree banking: Work with different departments within the bank to identify suitable product offers while providing products depending on consumer demands. 
• Comply with information security and quality process norms.

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Key Qualifications & Skills:

• Educational requirements: Graduates or engineers in any discipline. 
• Communication abilities: Effective oral and written communication skills. 
• Customer service: Provide exceptional customer service in all interactions. 
• Ability to collaborate with multiple teams to provide on-ground support and enablers as needed.