Customer Service Associate Analyst - Citigroup Jobs In USA

Citigroup Recruitment 2025 

Customer Service Associate Analyst Responsibilities:

• Respond to clients enquiries by phone, email, or in person.
• Manage payment-related enquiries and issues.
• Investigate and resolve ACH and cross-border payment irregularities.
• Coordinate with internal and external cross-functional partners to meet or exceed the needs of Citi clients.
• Participate and lead departmental projects and initiatives.
• Proactively try to lower the query volume and promote self-service
• Create reports for internal and/or external distribution, and undertake research to support initiatives and continuing reporting requirements.
• Request that clients engage in the Voice of Client surveys. 
• Provide guidance and mentoring to junior analysts.
• Provide account information, balance, transaction history, statements, and a billing invoice.

Citigroup Careers USA

Qualifications:

• Experience in Customer Service
• Client-focused (meets and exceeds expectations).
• Experience with banking systems. 
• Knowledge of payment methods.
• Consistently display clear and straightforward writing and oral communication.
• Proven analytical and critical thinking skills.
• Proven ability to establish and cultivate partnerships across business regions.
• Proven project management and leadership skills.
• Excellent attention to detail and correctness.