Customer Experience Executive Jobs Bengaluru - Slice Careers

Slice is a fintech business that focuses on young professionals and students in India by offering creative credit and payment options. With features like flexible repayment plans, cashback benefits, and no annual fees, it provides a user-friendly credit card substitute. Slice wants to make it easier to get credit by providing a smooth online experience.

Slice Recruitment 2025

About the role : 

As a vital member of the CX team, you will ensure that each and every consumer has a seamless, hassle-free, and fantastic brand experience. You'll be the person that people turn to when they need assistance, have issues resolved, or want to make using Slice as simple and enjoyable as possible. You will play a key role in building enduring relationships with our clients by responding to inquiries, offering assistance, and getting feedback. 

Slice Careers 

What You will do :

• Customer service: Respond to incoming and outgoing calls, emails, chats, and social media messages by providing precise, timely, and understandable information about goods and services.
• Problem Solving: Effectively address client concerns and grievances to guarantee a favorable and fulfilling result.
• Relationship Building: Create enduring, tailored relationships with clients to deliver a satisfying and enjoyable experience.
• Enhancing Customer Service: Recognize patterns and collaborate with management to enhance customer service procedures.
• Product Knowledge: To deliver the greatest customer service, stay up to date with Slice's offerings, policies, and services.
• Quality Assurance: Make certain that a high degree of professionalism, compassion, and decency is maintained in every engagement.
• Follow-up: Make sure all problems are fixed, and then follow up to make sure the customer is happy.
• Feedback Collection: To find areas for improvement, collect and examine consumer input via surveys, direct correspondence, and reviews.
• Onboarding Support: Help clients begin using Slice's services by assisting them with setup and making sure the transfer goes well.
• Cooperation: To better serve customers and enhance service delivery, collaborate with other teams (sales, operations, and collections).
• Documentation & Reporting: Keep thorough records of all communications with customers in order to monitor grievances and their resolutions.

Customer Experience Executive Jobs Bengaluru 

What You will need

• A bachelor's degree in communication, business, or a similar discipline.
• Shown experience providing support or customer service, preferably in the financial services or fintech industries.
• Excellent communication skills both in writing and speaking, the capacity to solve problems, empathy, patience, and attention to detail.
• Familiarity with CRM and customer service platforms (Freshdesk).
• The capacity to work together with other departments to guarantee top-notch service.