Concentrix Jobs 2025 - Jobs For Freshers - Representative

Concentrix Jobs 2025

Job Description as a Representative

Depending on the needs of the client, the representative customer service/technical support position communicates with customers via incoming and/or outgoing calls, emails, chats, and the internet. This role handles routine issues with clients' products or services and offers technical support and customer service support. 

• Make sure the service we provide to our clients satisfies the contractual KPIs (key performance indicators). 
• Clearly state the needs of the customer; elicit understanding; and use resources and decision-support tools to appropriately address the customer's needs. 
• Pay close attention to the wants and concerns of the customer; show empathy while taking advantage of the chance to establish a rapport with the customer
• Using established protocols, extend a cordial, friendly, and professional greeting to clients. 
• Preserve rudimentary understanding of clientele's goods and/or services 
• Complete and accurate work should be prepared, with accounts duly noted as needed. 
• Take part in initiatives aimed at enhancing client satisfaction and operational efficiency. 
• Monitor, record, and access data in a call tracking database.

Entry Level Jobs In Kolkata

Representative Candidate Profile

• Undergraduate or graduate in any field (may vary depending on the job requirement) 
• Courteous and highly focused on providing customer service 
• Excellent PC knowledge and computer navigation abilities 
• Capacity for vocal and written communication that works 
• Capable of multitasking; this includes being adaptable and quick to adjust to changes.
• Verify that the client understands the solution, and offer more instruction as necessary 
• Exhibit robust investigative and problem-solving abilities. 
• Must be able to independently handle and resolve complex customer queries.