Chat Support Assistant - PayPal Careers

WFH Jobs In PayPal 

Chat Support Assistant Responsibilities:

• Assure prompt and accurate resolutions to customer inquiries through chat support.
• Determine and evaluate what customers need in order to be satisfied.
• Describe the goods, services, and regulations in detail.
• Respond to consumer concerns, offer suitable options and solutions, and follow up to make sure the issue is resolved.
• Keep up a high standard of professionalism and a cheerful demeanor when interacting with clients.
• Work together with other departments to guarantee thorough customer service.
• Keep up with changes in customer service procedures and product knowledge.

Remote Jobs 

Qualifications

• Either a bachelor's degree or an equivalent high school diploma is preferred.
• Prior customer service experience, ideally in a chat support capacity.
• Outstanding written communication abilities and a solid grasp of spelling and grammar.
• Strong attention to detail and problem-solving abilities.
• The capacity to function both individually and collaboratively.
• The ability to work a variety of shifts, including weekend, holiday, and evening hours.